1. Scope
This Privacy Policy explains how AirVoice Telecom handles personal information collected through airvoicetel.com, contact forms, business enquiries and related communications.
AirVoice Telecom is the telecommunications wing of Rangan Technologies and operates across international markets. Different services may have additional contractual privacy terms, notices or data-processing arrangements.
This website policy is intended as a clear operational privacy notice. It does not replace service-specific agreements or mandatory requirements that apply in a particular country.
2. Information we may collect
Depending on how you interact with us, we may receive:
- name, company name, job title and contact details;
- email address, telephone number and business communication details;
- information included in an enquiry, service request or message;
- technical information such as IP address, browser, device and approximate usage information;
- information supplied during business onboarding, verification or account management; and
- records of communications and transactions where necessary for business operations.
We ask you to provide only information relevant to the purpose for which you are contacting us.
3. How we use information
We may use personal information to:
- respond to enquiries and provide requested information;
- evaluate and deliver telecom, voice, SMS, calling, managed communication or reseller services;
- perform onboarding, verification, fraud prevention and compliance checks;
- maintain security, troubleshoot systems and improve website performance;
- manage contracts, billing, support and business relationships;
- communicate service updates, operational notices or relevant business information; and
- comply with legal, regulatory, court or law-enforcement requirements.
Where consent is required by applicable law, we will seek and use consent in the manner required by that law. India's Digital Personal Data Protection Act, 2023 establishes requirements around notice, specified purposes and consent, while the DPDP Rules, 2025 provide additional implementation requirements with staged commencement. citeturn0search33turn0search36
4. When information may be shared
We may share information with service providers, network or technology partners, professional advisers, payment or communications providers, group companies and other parties where necessary to provide a service, operate our business, protect our systems or comply with law.
We do not sell personal information as a business product. Where a third party processes information for AirVoice, we seek appropriate contractual or operational safeguards appropriate to the service and applicable requirements.
5. International processing
Because AirVoice operates internationally, information may be processed or accessed in countries other than the country where it was originally collected. Where cross-border processing is subject to legal restrictions, we will use the safeguards or arrangements required by applicable law.
6. Security
We use reasonable technical, organisational and operational measures appropriate to the information and the risks involved. These may include access controls, authentication, monitoring, secure infrastructure and procedures for handling security incidents.
No internet transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
7. Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, the relevant business relationship, legal obligations, dispute resolution, security or legitimate record-keeping requirements.
Retention periods may differ depending on the type of information and the jurisdiction or service involved.
8. Your choices and rights
Depending on the applicable law and your relationship with AirVoice, you may have rights relating to access, correction, withdrawal of consent, deletion or other controls over personal information.
Requests should be made using the contact details below. We may need to verify identity and may retain information where required or permitted by law.
9. Contact us
For privacy questions or requests, contact:
We may update this policy when our services, technology or legal obligations change.
